Next ensure your Mac and Printer have the latest updatesĪfter checking all those details and if the Ping Test is successful, Remove and Re-add the printer using Airprint. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display or by printing a Network Configuration Page The software comes built-in with Apple's macOS and iOS operating systems.Īlso perform a ping test using the Mac Network Utility and let me know the results. This is very importantīonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. Please check with your Internet service provider if your router is able to forward 'Bonjour packets'. In this case, contact your Internet service provider to assign different names to both the networks. If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network.
Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz Note:- This printer supports only 2.4GHz network. Ensure the printer and the MAC are connected to the same wireless network. Do you have any Anti-virus software installed on your MAC? If you do, please deactivate it for now.
We need to check few details first and we could try adding the printer as Airprint Understand your concerns and I would like to help.
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